Oregon State University incident

CORE and GRS OnBase (Nolij) document viewer operational issue - September 5, 2023

Resolved after 1 hour 26 minutes, affecting CORE Reporting, on September 5, 2023.

resolved Sep 05, 2023, 11:22 PM UTC

This issue has been resolved and all Decision Support services are operating normally.

Started
Sep 05, 2023, 09:55 PM UTC
Resolved
Sep 05, 2023, 11:22 PM UTC
Duration
1h 26m
Detected by Pingoru
Sep 05, 2023, 09:55 PM UTC

Affected components

CORE Reporting

Update timeline

  1. investigating Sep 05, 2023, 09:55 PM UTC

    At 1:51 PM PDT, we became aware of an issue with the OnBase (Nolij) document viewer that is available in CORE and the Grant Reporting System (GRS). After clicking on the red "N" logo to view a document, documents may not return as expected and an error page is displayed; or documents may return after a long wait. We are working with our partners in UIT to resolve this issue as quickly as possible.

  2. resolved Sep 05, 2023, 11:22 PM UTC

    This issue has been resolved and all Decision Support services are operating normally.

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