Reporting operational issue 2023-12-01

Update timeline

1. investigating Dec 01, 2023, 02:34 PM UTC

   On Friday, December 1, 2023, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected. These CORE reports are unable to run: * FIN1872 - Terminated Funds by Org * FIN1859 - Remaining Expense Balance by Business Center Index * FIN2572 - Index Validation Table * PAY1560 - Actual and Default Pay by Org and Index * PAY1562 - Actual and Default Pay Detail Data in these systems has not been refreshed and so does not include activity from yesterday: * Grant Reporting System (GRS) * Jaspersoft Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses. If you have questions about this incident, please contact Decision Support at [https://beav.es/datahelp](https://beav.es/datahelp)

2. identified Dec 01, 2023, 05:26 PM UTC

   We can confirm the start of recovery for data and reports affected by this issue. We are continuing to work towards full recovery.

3. identified Dec 01, 2023, 06:53 PM UTC

   We can confirm the broad recovery of CORE data and reports affected by this issue. We are continuing to work towards full recovery for GRS and Jaspersoft.

4. resolved Dec 01, 2023, 07:33 PM UTC

   The issue has been resolved and all Decision Support services are operating normally.