Oregon State University incident
Box experiencing major issues with logins, uploads, downloads
Resolved after 6 hours 53 minutes, affecting Box, on December 15, 2023.
As of 12:06 pm, All Box Services should now be restored. We will continue to monitor for any additional impact.
Affected components
Update timeline
- investigating Dec 15, 2023, 12:15 PM UTC
Around 5:15am, we became aware that Box is experiencing a major issue that is affecting logins, uploads, downloads, and API calls for web, desktop and mobile application. Users attempting to use Box may see errors, timeouts, but for the most part services will be completely inaccessible. Box is working to identify and implement a solution to the issue.
- identified Dec 15, 2023, 04:29 PM UTC
As of 9:27, Box has identified the underlying cause of this issue and they continue to work towards a full restoration of services as soon as possible. We will continue to post updates as they become available.
- monitoring Dec 15, 2023, 04:50 PM UTC
As of 9:48, Box has taken steps to remediate this issue and seeing improvement across all Box Services. We are continuing to monitor for any additional impact as services return back to full functionality.
- resolved Dec 15, 2023, 07:08 PM UTC
As of 12:06 pm, All Box Services should now be restored. We will continue to monitor for any additional impact.
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