Oregon State University incident

CORE OnBase document viewer operational issue 2024-01-27

Resolved after 1 day 17 hours, affecting CORE Reporting, on January 27, 2024.

resolved Jan 29, 2024, 05:00 PM UTC

This issue has been resolved and all Decision Support systems are operating normally.

Affected components

CORE Reporting

investigating Jan 27, 2024, 11:43 PM UTC

At 04:08 PM PST on Saturday, January 27, 2024 we became aware of an issue with the OnBase (Nolij) document viewer that is available in CORE and the Grant Reporting System (GRS). After clicking on the red "N" logo to view a document, documents may not return as expected and an error page is displayed; or documents may return after a long wait. Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses. If you have questions about this incident, please contact Decision Support at [https://beav.es/datahelp](https://beav.es/datahelp).
investigating Jan 29, 2024, 02:51 PM UTC

We are still investigating this issue.
monitoring Jan 29, 2024, 03:50 PM UTC

We have fixed the issue and are monitoring our service to make sure everything is working as expected. We will continue to monitor the service to ensure that the issue does not recur.
resolved Jan 29, 2024, 05:00 PM UTC

This issue has been resolved and all Decision Support systems are operating normally.

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