Oregon State University incident

Box- Files can't be uploaded to institutionally owned Box folders

Resolved after 22 hours 29 minutes, affecting Box, on February 2, 2024.

investigating Feb 02, 2024, 12:30 AM UTC

We are aware and investigating a partial outage of Box where files can't be uploaded to institutionally owned Box folders. Users are encountering an error during this process. There may also be synchronization problems if files in Box are being edited. Our team is investigating, but the issue remains unresolved. While we work on a resolution, we recommend using personal Box folders, if available, or storing in other services, such as OneDrive, that are unaffected. Regular status updates will be provided, and you can also check our status page, https://status.is.oregonstate.edu/ for news

Started
Feb 02, 2024, 12:30 AM UTC
Resolved
Feb 02, 2024, 10:59 PM UTC
Duration
22h 29m
Detected by Pingoru
Feb 02, 2024, 12:30 AM UTC

Affected components

Box

Update timeline

  1. investigating Feb 02, 2024, 12:30 AM UTC

    We are aware and investigating a partial outage of Box where files can't be uploaded to institutionally owned Box folders. Users are encountering an error during this process. There may also be synchronization problems if files in Box are being edited. Our team is investigating, but the issue remains unresolved. While we work on a resolution, we recommend using personal Box folders, if available, or storing in other services, such as OneDrive, that are unaffected. Regular status updates will be provided, and you can also check our status page, https://status.is.oregonstate.edu/ for news

  2. resolved Feb 02, 2024, 10:59 PM UTC

    The Box issue has been resolved.

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