Oregon State University incident
CORE/GRS OnBase document viewer operational issue 2024-02-22
Resolved after 2 hours 45 minutes, affecting CORE Reporting, on February 22, 2024.
The issue with OnBase is resolved. All Decision Support systems are operating normally.
Affected components
Update timeline
- investigating Feb 22, 2024, 03:20 PM UTC
At 8:16 AM PST on Thursday, February 22, 2024 we became aware of an issue with the OnBase (Nolij) document viewer that is available in CORE and the Grant Reporting System (GRS). After clicking on the red "N" logo to view a document, documents do not return as expected and an error page is displayed. Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses. If you have questions about this incident, please contact Decision Support at [https://beav.es/datahelp](https://beav.es/datahelp).
- identified Feb 22, 2024, 03:23 PM UTC
We have seen reports that OnBase itself is unavailable. OSU UIT team members are investigating.
- resolved Feb 22, 2024, 06:05 PM UTC
The issue with OnBase is resolved. All Decision Support systems are operating normally.
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