Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-05-29

Update timeline

1. investigating May 29, 2024, 02:45 PM UTC

   On Wednesday, May 29, 2024, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected. These CORE reports are unable to run: * FIN1872 - Terminated Funds by Org * FIN1859 - Remaining Expense Balance by Business Center Index * FIN2572 - Index Validation Table * PAY1560 - Actual and Default Pay by Org and Index * PAY1562 - Actual and Default Pay Detail Data in these systems has not been refreshed and so does not include activity from yesterday: * Grant Reporting System (GRS) * Jaspersoft Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses. If you have questions about this incident, please contact Decision Support at [https://beav.es/datahelp](https://beav.es/datahelp)

2. identified May 29, 2024, 04:44 PM UTC

   Data jobs correcting this issue are still running. We will provide you with a further update by 10:20 AM.

3. identified May 29, 2024, 05:19 PM UTC

   Our UIT Decision Support team is still running data jobs to correct this issue. We will provide you with a further update by 11:30 AM PDT.

4. identified May 29, 2024, 06:21 PM UTC

   We can confirm the start of recovery for data and reports affected by this issue. We are continuing to work towards full recovery.

5. identified May 29, 2024, 07:10 PM UTC

   We can confirm the broad recovery of CORE data and reports affected by this issue. We are continuing to work towards full recovery for GRS and Jaspersoft.

6. resolved May 29, 2024, 07:40 PM UTC

   Between 6:50 AM AM PDT and 12:40 PM PDT on Wednesday, May 29, 2024, we experienced an operational issue with data and reports in CORE, Jaspersoft, and GRS. The issue has been resolved and all Decision Support services are operating normally.