Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-06-06

Update timeline

1. investigating Jun 06, 2024, 01:40 PM UTC

   We are aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected. These CORE reports are unable to run: * FIN1872 - Terminated Funds by Org * FIN1859 - Remaining Expense Balance by Business Center Index * FIN2572 - Index Validation Table * PAY1560 - Actual and Default Pay by Org and Index * PAY1562 - Actual and Default Pay Detail Data in these systems has not been refreshed and so does not include activity from yesterday: * Grant Reporting System (GRS) * Jaspersoft Our UIT Decision Support team is actively working to resolve this issue. We will post updates here as recovery progresses. If you have questions about this incident, please contact Decision Support at [https://beav.es/datahelp](https://beav.es/datahelp)

2. identified Jun 06, 2024, 03:07 PM UTC

   We have identified the cause of the reporting issue. We are working with our business partners to update Banner data and resolve this issue. We'll provide another update by 9:00 AM PDT.

3. identified Jun 06, 2024, 03:21 PM UTC

   Our business partners have updated Banner data, and we are now running data jobs to resolve the issue in CORE, Jaspersoft, and GRS. The data jobs will take approximately 6 hours to run, although the affected CORE reports will be available again sooner.

4. identified Jun 06, 2024, 04:02 PM UTC

   Data jobs correcting this issue are still running. We will provide another update at the start of recovery for data and reports affected by this issue, approximately 2 hours.

5. identified Jun 06, 2024, 07:40 PM UTC

   [12:39 PM PDT] We can confirm the start of recovery for data and reports affected by this issue. We are continuing to work towards full recovery.

6. identified Jun 06, 2024, 08:40 PM UTC

   [1:40 PM PDT] We can confirm the broad recovery of CORE data and reports affected by this issue. We are continuing to work towards full recovery for GRS and Jaspersoft.

7. resolved Jun 06, 2024, 09:14 PM UTC

   [2:14 PM PDT] Between 6:20 AM PDT and 2:14 PM PDT on Thursday, June 6, 2024, we experienced an operational issue with data and reports in CORE, Jaspersoft, and GRS. The issue has been resolved and all Decision Support services are operating normally.