Oregon State University incident

Tableau Analytics Operational Issue — Thursday, November 21, 2024

Resolved after 23 hours 39 minutes, affecting CORE Reporting, on November 21, 2024.

resolved Nov 22, 2024, 03:24 PM UTC

Our vendor has restored service to Tableau Analytics. We will be keeping an eye on the system today but if you notice something amiss, please reach out via the "Something is Broken" link in ServiceNow.

Started
Nov 21, 2024, 03:45 PM UTC
Resolved
Nov 22, 2024, 03:24 PM UTC
Duration
23h 39m
Detected by Pingoru
Nov 21, 2024, 03:45 PM UTC

Affected components

CORE Reporting

Update timeline

  1. investigating Nov 21, 2024, 03:45 PM UTC

    The Tableau Analytics server is having an operational issue and users are experiencing unexpected error messages. We have reached out to the vendor and will post updates here as recovery progresses.

  2. identified Nov 21, 2024, 09:23 PM UTC

    We are continuing to work with our vendors on a resolution to this issue.

  3. identified Nov 22, 2024, 01:00 AM UTC

    We are continuing to work with our vendors on a resolution to this issue.

  4. resolved Nov 22, 2024, 03:24 PM UTC

    Our vendor has restored service to Tableau Analytics. We will be keeping an eye on the system today but if you notice something amiss, please reach out via the "Something is Broken" link in ServiceNow.

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