Jaspersoft operational issue 2025-11-25

Update timeline

1. investigating Nov 25, 2025, 06:47 PM UTC

   ## Current Status We detected an issue affecting Jaspersoft, causing slow performance or complete unavailability. The issue began at approximately 11:15 a.m. ## Scope Currently, only Jaspersoft is impacted. ## User Impact Users may experience normal performance, slow operation, or inability to access Jaspersoft at all. ## What We’re Doing We are actively investigating the issue, and have involved others in the OSU network operations center. We will provide another update by 1:00 p.m. or sooner if there are significant changes. ## User Action No action required at this time. ## Additional Information We understand this may disrupt reporting workflows and appreciate your patience. For questions or assistance, please contact [https://beav.es/datahelp](https://beav.es/datahelp).

2. resolved Nov 25, 2025, 07:58 PM UTC

   Between 11:15 a.m. and 12:44 p.m. on Tuesday, November 25, 2025, an operational issue affected Jaspersoft. The issue has been resolved, and all UIT Data Team services are operating normally. Thank you for your patience while we worked to restore service. If you experience any lingering issues or have questions, please visit [https://beav.es/datahelp](https://beav.es/datahelp).