Ordoro incident

Unable to fetch FedEx rates or create labels

Notice Resolved View vendor source →

Ordoro experienced a notice incident on November 5, 2021 affecting Ordoro, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2021, 05:12 PM UTC
Resolved
Nov 05, 2021, 07:35 PM UTC
Duration
2h 22m
Detected by Pingoru
Nov 05, 2021, 05:12 PM UTC

Affected components

Ordoro

Update timeline

  1. investigating Nov 05, 2021, 05:12 PM UTC

    We're seeing intermittent FedEx errors. You may not be able to fetch shipping rates or create labels. The error originates on FedEx's side, so we're monitoring to see when it's stable again. We'll share updates as they're available.

  2. identified Nov 05, 2021, 06:28 PM UTC

    We're not seeing any improvement with FedEx's API yet. We're continuing to monitor and will post regular updates.

  3. resolved Nov 05, 2021, 07:35 PM UTC

    FedEx's API is responding normally and rates and labels can be created. Thank you for your patience and happy shipping!