Ordoro experienced a notice incident on June 5, 2023 affecting Ordoro, lasting 17h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 05, 2023, 08:52 PM UTC
Ordoro's order import is affected by BigCommerce's current difficulties with their webhooks, as mentioned on their status page. You can find more information about this incident at https://status.bigcommerce.com/incidents/6t6pmxk3dks2. The order import to Ordoro is affected so, in response, our Support team is actively initiating temporary manual imports of orders to provide assistance until BigCommerce resolves the problem and comes back online. We will continue to monitor BigCommerce's status page for updates.
- monitoring Jun 06, 2023, 01:07 AM UTC
We're continuing to watch for updates from BigCommerce regarding their webhooks. Their last update stated, "BigCommerce engineers continue to process the backlog of delayed webhook events."
- resolved Jun 06, 2023, 02:07 PM UTC
BigCommerce has resolved their delay with webhooks. Orders are flowing into Ordoro as expected now. Happy shipping!