Ordoro incident

BigCommerce's issues causing delayed order import in Ordoro

Notice Resolved View vendor source →

Ordoro experienced a notice incident on June 8, 2023 affecting Ordoro, lasting 18h 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2023, 07:17 PM UTC
Resolved
Jun 09, 2023, 01:55 PM UTC
Duration
18h 37m
Detected by Pingoru
Jun 08, 2023, 07:17 PM UTC

Affected components

Ordoro

Update timeline

  1. monitoring Jun 08, 2023, 07:17 PM UTC

    BigCommerce is experiencing an issue that is affecting Ordoro. They have posted about webhooks delay on their status page - https://status.bigcommerce.com/incidents/j6gh3l880s29 To ensure a smooth order import process into Ordoro, we are implementing necessary measures while BigCommerce works towards resolving their problem. Rest assured, we will closely monitor the situation to ensure minimal disruption.

  2. monitoring Jun 08, 2023, 08:08 PM UTC

    Update from BigCommerce: https://status.bigcommerce.com/incidents/j6gh3l880s29 "BigCommerce engineers continue to investigate the root cause of the delayed delivery of webhooks. We will provide updates as they become available." We continue to monitor this issue and run admin order import tasks to assist in the meantime.

  3. monitoring Jun 08, 2023, 10:03 PM UTC

    BigCommerce updated their status page: https://status.bigcommerce.com/incidents/j6gh3l880s29 "BigCommerce engineers are processing the backlog of delayed webhooks. We will continue to provide updates as they become available."

  4. monitoring Jun 08, 2023, 11:16 PM UTC

    BigCommerce updated their status page: https://status.bigcommerce.com/incidents/j6gh3l880s29 "BigCommerce engineers are continuing our investigation of delayed webhooks. The backlog is currently processing and we will continue to work on reducing the time to process the backlog. An update will be provided shortly."

  5. resolved Jun 09, 2023, 01:55 PM UTC

    BigCommerce successfully resolved their webhook issue in the early hours of this morning. You can find more details on their status page at https://status.bigcommerce.com/incidents/j6gh3l880s29. Since the resolution, we have experienced consistent and reliable order imports. Please reach out to Ordoro Support if you have any questions.