Ordoro experienced a major incident on November 6, 2022 affecting Ordoro, lasting 7h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2022, 04:03 PM UTC
You may be unable to log in to Ordoro and, once logged in, see delays or error messages. We're actively investigating and will post updates as they're available.
- investigating Nov 06, 2022, 05:14 PM UTC
We're continuing to research the issue urgently. Thank you for your patience.
- investigating Nov 06, 2022, 06:56 PM UTC
Our developers are working on this with the highest priority. Ordoro is in maintenance mode preventing access so that they can do in-depth research. We'll post another update as they're available.
- identified Nov 06, 2022, 08:57 PM UTC
The issue has been identified, and we're slowly bringing the app back online. You may be able to log in now, but some tasks may run slower than usual.
- resolved Nov 06, 2022, 11:46 PM UTC
We have resolved the issue from today and all orders, shipping, etc. have resumed as expected. Thank you very much for your patience.