Ordoro experienced a notice incident on December 16, 2022 affecting Ordoro, lasting 19h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 16, 2022, 08:59 PM UTC
Our email routing provider is experiencing server issues. This is causing delays for all outbound emails from Ordoro (dropshipment requests, purchase order emails, etc.) Their status page provides more details, and we'll post as we know more. https://ea5d5bbc.sorryapp.com/
- identified Dec 16, 2022, 10:13 PM UTC
Although we are still experiencing delayed email routing, all emails will be sent. The email service provider is working on the issue with high priority. Updates to follow when new info is available.
- monitoring Dec 17, 2022, 01:19 AM UTC
The latest information available from our email provider: "We are still processing and sending emails, but with a large delay. We are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll let you know as soon as we have additional updates to share."
- resolved Dec 17, 2022, 05:47 PM UTC
Our email service provider has resolved their routing issues. The sending delays have all cleared. Please reach out to our Support team if you have any other questions.