Ordoro incident

BigCommerce webhooks are delayed causing slower order import

Notice Resolved View vendor source →

Ordoro experienced a notice incident on June 6, 2023 affecting Ordoro, lasting 21h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2023, 03:05 PM UTC
Resolved
Jun 07, 2023, 12:28 PM UTC
Duration
21h 23m
Detected by Pingoru
Jun 06, 2023, 03:05 PM UTC

Affected components

Ordoro

Update timeline

  1. monitoring Jun 06, 2023, 03:05 PM UTC

    Order import is impacted by BigCommerce's incident of webhook delays. Please see their status page for details - https://status.bigcommerce.com/incidents/bw5jm03tlb94 Ordoro is monitoring the situation and running manual order imports to help in the meantime. More to come.

  2. monitoring Jun 06, 2023, 04:18 PM UTC

    BigCommerce is currently addressing its backlog of webhooks, which will enable the smooth flow of orders to Ordoro. However, there might be some delays in the process. Rest assured that we are closely monitoring the situation and will provide timely updates.

  3. monitoring Jun 06, 2023, 06:35 PM UTC

    BigCommerce is actively working on reducing their webhook backlog. Meanwhile, Ordoro is diligently carrying out backup order import tasks to ensure seamless operations from our side. For more comprehensive information, please refer to BigCommerce's status page - https://status.bigcommerce.com/incidents/bw5jm03tlb94

  4. resolved Jun 07, 2023, 12:28 PM UTC

    BigCommerce resolved their issues overnight and orders are importing quickly as expected.