Ordoro incident

RMA label creation with USPS carriers is currently experiencing an outage.

Ordoro experienced a notice incident on October 5, 2023 affecting Ordoro, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started: Oct 05, 2023, 02:19 PM UTC
Resolved: Oct 05, 2023, 05:28 PM UTC
Duration: 3h 8m
Detected by Pingoru: Oct 05, 2023, 02:19 PM UTC

Affected components

Ordoro

Update timeline

identified Oct 05, 2023, 02:19 PM UTC

When creating USPS return labels in Ordoro, you may encounter this error "FCM, PM, EM, MEDIA, LIB, UGA: Invalid or missing value for X-PB-Integrator-CarrierId." Please note you can still create USPS labels for orders. Our engineering team is currently working to resolve this issue and we will have an update shortly. Thank you for your patience!
resolved Oct 05, 2023, 05:28 PM UTC

This engineering team has resolved the issue, and USPS RMA return labels can be generated again. We have monitored the system for an hour and can confirm that everything is running smoothly.