Ordoro experienced a notice incident on July 23, 2024 affecting Ordoro, lasting 17h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 23, 2024, 06:34 PM UTC
We are currently experiencing a delay with Shopify order imports. While orders are still being imported successfully, they may take longer than an hour+ to appear in Ordoro. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will send more updates as soon as they are available.
- identified Jul 23, 2024, 08:16 PM UTC
We've also identified that BigCommerce orders are importing with a delay. Our developers have made some backend changes to help with the delays, and we are actively monitoring the situation. We will continue to provide updates as we work towards a resolution. In the meantime, if you have orders you urgently need to import, please contact [email protected] and we can help. Thank you!
- monitoring Jul 23, 2024, 10:03 PM UTC
We are pleased to report that the queue of orders that had built up is steadily decreasing. Our team is continuing to monitor the situation closely. If you need any orders urgently imported, please contact us at [email protected]. Thank you for your patience and understanding.
- monitoring Jul 24, 2024, 01:06 AM UTC
Order import is continuing to recover, and the queue of orders is steadily reducing. Our team is monitoring the situation to ensure continued improvement.
- monitoring Jul 24, 2024, 07:59 AM UTC
We are pleased to inform you that we expect to fully catch up with the orders backlog within the next few hours. Thank you for your patience and understanding.
- resolved Jul 24, 2024, 11:41 AM UTC
The issue causing delays with Shopify and BigCommerce order imports has been fully resolved. The backlog of orders has been processed, and imports are now functioning as expected. Thank you for your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected].