Ordoro experienced a notice incident on July 26, 2024 affecting Ordoro, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2024, 08:04 PM UTC
There is a delay with Shopify and BigCommerce **instasync** order imports. While orders are still being imported successfully, they may take longer than an hour to appear in Ordoro. If you'd like to manually import the orders, please follow the steps in this support article: https://support.ordoro.com/one-time-sync-with-sales-channels/ Our team is actively working on the issue and will resolve it as soon as possible. We will post updates as they are available.
- resolved Jul 27, 2024, 12:00 AM UTC
All delayed orders have successfully imported to Ordoro. Thank you again for your patience and reach out to the Support team with any questions.