Ordoro incident

Intermittent issues with USPS label creation

Notice Resolved View vendor source →

Ordoro experienced a notice incident on December 23, 2024 affecting Ordoro, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2024, 08:41 PM UTC
Resolved
Dec 24, 2024, 12:17 AM UTC
Duration
3h 35m
Detected by Pingoru
Dec 23, 2024, 08:41 PM UTC

Affected components

Ordoro

Update timeline

  1. investigating Dec 23, 2024, 08:41 PM UTC

    We're currently experiencing issues with USPS label creation. You may see timeout errors when loading rates or when creating labels. We don't have an ETA yet, but updates will be provided here when available. We appreciate your patience and understanding as we work through this

  2. investigating Dec 23, 2024, 08:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 24, 2024, 12:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 24, 2024, 12:17 AM UTC

    This incident has been resolved.