Optus SMS experienced a notice incident on October 15, 2025 affecting Campaign Manager and Mobile Gateway (API) and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 15, 2025, 04:12 AM UTC
Hello Team, Our engineering and development teams have deployed a fix for the issue affecting message delivery. Both production environments are now operational, and normal message flow has resumed. Outage Duration: 16:22 – 16:52 NZDT (UTC+13) 14:22 – 14:52 AEDT (UTC+11) There was no message loss during this period; messages were only subject to delayed processing. We continue to monitor the system to ensure stability. Kind regards, Modica Support Team.
- resolved Oct 15, 2025, 04:48 AM UTC
Hello Team, We are now resolving this incident as there have been no further issues identified since the fix was deployed. Message delivery has continued without interruption. Outage Duration: 16:22 – 16:52 NZDT (UTC+13) 14:22 – 14:52 AEDT (UTC+11) There was no message loss during the outage window, only delayed processing. Continuous monitoring has confirmed that all systems are operating normally. Kind regards, Modica Support Team