Optus SMS experienced a notice incident on March 27, 2026 affecting Campaign Manager and Australia and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2026, 12:13 AM UTC
We are experiencing delays in SMS message delivery, we are investigating the cause of the delay and will work to remedy the issue as soon as possible. Messages will queue within our systems for delivery once any queues have cleared. A further update will be posted shortly. Regards, Optus SMS Support Team
- monitoring Mar 27, 2026, 12:52 AM UTC
The issue causing delays in message delivery has been resolved, queued messages have now been sent and delivery has returned to normal levels. If you are still experiencing issues please contact the support team. Regards, Optus SMS Support Team
- resolved Mar 27, 2026, 01:13 AM UTC
We are happy to report that messages have continued to flow normally, and we are now resolving this incident. Regards, Optus SMS Support Team