Optus SMS incident

Campaign Manager and Web2SMS Service Disruption

Minor Resolved View vendor source →

Optus SMS experienced a minor incident on April 21, 2021 affecting Campaign Manager and Web2SMS, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2021, 07:37 AM UTC
Resolved
Apr 21, 2021, 09:29 AM UTC
Duration
1h 52m
Detected by Pingoru
Apr 21, 2021, 07:37 AM UTC

Affected components

Campaign ManagerWeb2SMS

Update timeline

  1. investigating Apr 21, 2021, 07:37 AM UTC

    We are currently observing issue with Web2SMS and Campaign Manager. Users may experience disruption to expected functionality while using these applications. We are investigating and we will update shortly with further information. For any queries please write to [email protected]

  2. monitoring Apr 21, 2021, 08:17 AM UTC

    The issue has been identified and a fix has been implemented, we are now closely monitoring our systems. Users may have experienced service disruption from 5:00pm AEST to 5:34pm AEST. Any campaign running during this period of time has completed successfully. For any queries please write to [email protected]

  3. resolved Apr 21, 2021, 09:29 AM UTC

    The issue affecting Web2SMS and Campaign Manager was resolved at 17:34pm AEST (07:34 UTC). Customers are now able use these services as per usual. We apologise for any inconvenience caused by this issue. If you require further information, please contact our support team. Regards, Modica Support Team [email protected]