Optus SMS experienced a major incident on August 5, 2021 affecting Mobile Gateway (API), lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2021, 12:26 AM UTC
We have identified a messaging issue that is affecting some services. Users may not be able to send messages and could be getting a "failed to queue" error. We are working to resolve this issue and will post an update shortly We apologize for the inconvenience caused. For any direct queries, please send an email to [email protected]
- monitoring Aug 05, 2021, 12:35 AM UTC
A fix has been applied and messages are now flowing out normally without any errors. Please test this to confirm on your end If you are still experiencing issues or for further queries please write to [email protected]
- resolved Aug 05, 2021, 01:02 AM UTC
We are pleased to inform customers that the issue affecting outbound SMS messaging for a small subset of our clients is now resolved. The issue was limited to customer applications with message credit limits in place, e.g. prepaid customers or customers on limited trials, all other customer SMS traffic was unaffected. The issue occurred between 08:00 and 10:00 AEST If you require further information, please contact our support team. Regards, Optus SMS Support Team