Optus SMS experienced a major incident on September 20, 2021 affecting Australia, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2021, 07:02 AM UTC
We are seeing a high rejection rate of messages via our Optus route. We apologize for the inconvenience. This issue has been raised with Optus for investigation and we are waiting for an update. For any queries, please raise your request to [email protected]
- monitoring Sep 20, 2021, 07:40 AM UTC
Optus is still investigating the root cause of this issue. However, we can confirm that the messages started flowing normally via our Australian route since 17:13 AEST We are continuing to monitor our traffic for any abnormalities. For any queries, please raise your request to [email protected]
- resolved Sep 20, 2021, 08:36 AM UTC
With help from Optus, we have located and resolved the problem. We will continue to watch our traffic closely for further issues. Messages have been flowing normally via our Australian route since 17:13 AEST. For any queries, please raise your request to [email protected]