Optus SMS experienced a minor incident on November 25, 2021 affecting Campaign Manager and Mobile Studio and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2021, 10:44 PM UTC
We are seeing issues with message processing. MT Messages are being successfully accepted by Modica however they are not being processed immediately for delivery to carriers causing overall delays. You will notice that the DLRs for MT messages are received after a long delay. We are investigating this issue we will update you shortly. Our apologies for the inconvenience this is causing and appreciate your patience. For any queries regarding this issue, kindly raise a ticket to [email protected]
- monitoring Nov 25, 2021, 11:56 PM UTC
Customers may have observed errors when trying to submit messages to Modica and some messages that were accepted successfully would have been processed after a delay between 09:08 AEDT - 09:32 AEDT (11:08 NZDT and 11:32 NZDT) You might have also noticed delays in receiving DLRs for this time period. We have now resolved this issue and messages are now flowing successfully. We are currently monitoring our queues. Our apologies for the inconvenience this is causing and appreciate your patience. For any queries related to this issue, please raise a ticket to [email protected]
- monitoring Nov 26, 2021, 12:02 AM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 26, 2021, 02:03 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 26, 2021, 03:02 AM UTC
Customers may have observed errors when trying to submit messages to Modica and some messages that were accepted successfully would have been processed after a delay between 09:08 AEDT - 09:32 AEDT (11:08 NZDT and 11:32 NZDT) You might have also noticed delays in receiving DLRs for this time period. After continuous monitoring, we can confirm message flow has been stable without any delays since 09:32 AEDT (11:32 NZDT) and no further issues were observed. We are now marking this issue as resolved. Our apologies for the inconvenience this has caused and thank you for your continued patience. If you are still facing issues or for any related queries regarding this issue, kindly raise a ticket to [email protected]