Optus SMS experienced a critical incident on July 27, 2023 affecting Rest of the World, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2023, 02:15 AM UTC
Good day, Team. We are investigating an issue affecting MT message delivery to NZ destinations. We will provide further updates as we continue our investigation. If you have any queries please don't hesitate to contact us at [email protected] Thanks. Optus Support Team
- investigating Jul 27, 2023, 02:53 AM UTC
Update: We are working with our partners to investigate the cause of the issue. We will provide further information as we receive it. Thanks. Optus Support Team.
- investigating Jul 28, 2023, 12:52 AM UTC
We are still seeing issues. We are continuing to work with the upstream providers to resolve this issue. We will provide new updates as we get them. Thanks, Optus Support Team.
- resolved Jul 28, 2023, 09:49 AM UTC
We are pleased to inform customers that MT delivery of A2P SMS messages to New Zealand Mobiles has been fully restored, messages are now flowing normally. If you require further information, please contact our support team. Regards, Optus SMS Support Team