Optus SMS experienced a notice incident on July 31, 2023 affecting Campaign Manager, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 31, 2023, 01:49 AM UTC
Good day. We are aware of an issue where some clients using Campaign Manager are unable to see/access their templates. We are working to restore these. All other Campaign Manager functions are unaffected. If you have any queries, please feel free to contact us at [email protected] Thanks, Optus Support Team.
- monitoring Jul 31, 2023, 02:44 AM UTC
A fix has been implemented and campaign manager templates have now been restored. We will continue to monitor. If you have any queries, please feel free to contact us at [email protected] Thanks, Modica Support Team.
- monitoring Jul 31, 2023, 03:23 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 31, 2023, 04:30 AM UTC
The issue has now been resolved. If you are still experiencing any issues, please get in contact with us at [email protected]. Thanks, Optus Support Team.