Optus SMS incident

Optus SMS Suite not receiving SMS messages from handsets

Minor Resolved View vendor source →

Optus SMS experienced a minor incident on October 18, 2023 affecting Campaign Manager and Australia and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2023, 12:05 AM UTC
Resolved
Oct 18, 2023, 02:53 AM UTC
Duration
2h 48m
Detected by Pingoru
Oct 18, 2023, 12:05 AM UTC

Affected components

Campaign ManagerAustraliaMobile StudioMobile Gateway (API)Email2SMSSubscriptionsWeb2SMS

Update timeline

  1. investigating Oct 18, 2023, 12:05 AM UTC

    We are currently experiencing an issue where messages from handsets are not being received. Messages to handsets are operating as per normal. We are investigating the issue and will update you again via this status page. If you are seeing any other issues please report them via [email protected] Regards, Modica Support Team.

  2. monitoring Oct 18, 2023, 12:31 AM UTC

    The carrier has resolved the issue. We can now see that messages from handsets have been coming in since 2023-10-18 11:11.03.352 AEST. If you are still seeing an issue please report them via [email protected] Regards, Modica Support Team.

  3. resolved Oct 18, 2023, 02:53 AM UTC

    This incident has now been set to resolved. The issue was resolved at 2023-10-18 11:11.03.352 AEST. We have not seen any new messages affected by the issue since that time. If you are still experiencing issues please contact [email protected] Regards, Modica Group Support Team.