Optus SMS incident
MO message delivery into applications and callbacks
Optus SMS experienced a major incident on March 9, 2024 affecting Campaign Manager and Mobile Studio and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 09, 2024, 01:05 AM UTC
We are aware of an issue preventing MO messages being delivered into applications, and preventing MO messages being delivered to customer callback URLs. The problem commenced at approximately 9:45 AM Sydney (22:45 UTC), we will provide a further update within the next 60 minutes.
- monitoring Mar 09, 2024, 01:53 AM UTC
We have identified and resolved the cause preventing MO messages from being delivered into applications, to customer callback URLs and SMPP API connections. All MO messages from 12:36pm Sydney (01:34 UTC) will now be delivered normally. Only messages from handsets were affected. Messages to handsets (MT messages) and delivery receipts were unaffected by this incident.
- resolved Mar 09, 2024, 03:01 AM UTC
We are pleased to report after monitoring our systems that this incident is now resolved. If you require further information, please contact our support team. Regards, Optus SMS Support Team