Optus SMS incident

Delivery failure toward 2degrees New Zealand

Notice Resolved View vendor source →

Optus SMS experienced a notice incident on July 22, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 12:56 AM UTC
Resolved
Jul 21, 2024, 12:37 PM UTC
Duration
—
Detected by Pingoru
Jul 22, 2024, 12:56 AM UTC

Update timeline

  1. resolved Jul 22, 2024, 12:56 AM UTC

    2degrees NZ experienced a connectivity issue between approximately 22:37 AEST and 01:28 AEST. During this time, outbound messages toward 2degrees New Zealand mobiles failed and were queued within our systems. If, after retrying for 1 hour, the last retry failed the messages then moved to a Frozen state. As message delivery was unsuccessful, these messages must be re-sent if they are still needed. Incident Start Time: 2024-07-21 12:37 (UTC) 2024-07-21 22:37 (AEST) Incident End Time: 2024-07-21 15:28 (UTC) 2024-07-22 01:28 (AEST) Regards Optus SMS Suite Support Team