Optus SMS experienced a minor incident on July 23, 2024 affecting Australia and Rest of the World, lasting 10h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2024, 02:34 AM UTC
We are currently experiencing degraded performance sending SMS messages. Messages are currently queueing internally and will be sent once our engineers resolve the situation.
- identified Jul 23, 2024, 03:23 AM UTC
We have identified the issue that is causing degraded performance sending SMS messages. Our internal engineering team are actively working to implement a fix to resolve this issue.
- monitoring Jul 23, 2024, 06:07 AM UTC
A solution is in place and normal message flow has resumed. There is still a separate backlog of messages which is being cleared under engineer supervision. We will continue to closely monitor the situation while the backlog clears.
- resolved Jul 23, 2024, 01:00 PM UTC
This incident has now been set to resolved. The backlog has been cleared and we can confirm normal message flow. If you are still experiencing issues please contact [email protected] Regards, Modica Group Support Team.