Optus SMS experienced a minor incident on August 22, 2024 affecting Web2SMS, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2024, 06:36 PM UTC
We are aware of an issue with our Web2SMS service. Customers may not be able to view some text conversations in the 'New' Inbox Please note the 'Old Inbox View' is still working normally and can be used temporarily until the current issue is resolved. Messages are being sent and received normally the issue appears to only affect viewing in the 'New' Inbox Conversation window. We expect this issue to be resolved within the New Zealand morning. (i.e. before 23:00 UTC) Regards, Optus SMS Support Team
- resolved Aug 22, 2024, 09:30 PM UTC
We are pleased to inform you that the Web2SMS issue affecting the viewing of some text conversations in the 'New' Inbox has now been resolved at 6:30 am AEST. Messages have continued to be sent and received without interruption throughout this period. The 'Old Inbox View' also remains fully functional. Regards, Optus SMS Support Team