Optus SMS experienced a notice incident on November 12, 2024 affecting Web2SMS, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 12, 2024, 01:44 AM UTC
We are aware of an issue with our Web2SMS service. Customers using the old inbox view are seeing errors and the inbox does not load, if you are affected please use the 'New Inbox View' option on the right of the page. If you are already using the latest version of the inbox you should be unaffected and need take no action. We will notify you again once the issue is resolved Regards, Optus SMS Support Team
- resolved Nov 12, 2024, 02:08 AM UTC
We are pleased to inform customers that the issue with our Web2SMS 'old' inbox view is now fully resolved. If you have switched to the new inbox view you can either continue to use it or switch back to the old view, if you do choose to switch back you will be asked your reason to reverting the old view, we'd appreciate any information you can share on why you prefer the old view so we can address any issues you have with the new inbox. If you require further information, please contact our support team. Regards, Optus SMS Support Team