Optus SMS incident
Telstra Australia - Delayed delivery of SMS messages
Optus SMS experienced a minor incident on November 29, 2024 affecting Australia, lasting 11h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2024, 01:21 AM UTC
We are currently experiencing delays in delivering messages to Telstra Australia Mobiles. We have contacted their support team and will update you as we work with them to resolve the issue. Messages are flowing through our systems normally and are being successfully submitted to the carrier but appear to be queuing at that point. Regards, Optus SMS Support Team
- monitoring Nov 29, 2024, 02:21 AM UTC
We are pleased to share that we are now seeing normal SMS delivery to Telstra Australia Mobiles and the backlog of queued messages is clearing. We will continue to monitor the backlog of messages and resolve this status page once they have all cleared and we have seen normal delivery for an extended period of time. If you require further investigation, please contact our support team. Regards, Optus SMS Support Team
- resolved Nov 29, 2024, 12:49 PM UTC
Telstra resolved this issue at 11:10 AEST after which the backlog of messages queuing in their system cleared, we have seen no further issues. If you require further investigation, please contact our support team. Regards, Optus SMS Support Team