Optus SMS experienced a minor incident on December 12, 2024 affecting Campaign Manager, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2024, 12:33 AM UTC
We are aware of an issue with our Campaign Manager service. Customers are currently unable to upload new lists via the csv upload option, existing lists can still be used to create a new campaign. We are investigating and a further update will be posted in 30 minutes. Regards, Optus SMS Support Team
- investigating Dec 12, 2024, 01:06 AM UTC
Our technical teams have been investigating the issue, and we believe we have identified the cause and are working to resolve it. A further update will be posted within 30 minutes. Regards, Optus SMS Support Team
- resolved Dec 12, 2024, 01:34 AM UTC
We are pleased to inform customers that the csv upload issue affecting Campaign Manager has been resolved. Users can once again upload csv's to create new Lists in Campaign Manager in the Lists tab or when creating a quick campaign. If you require further information, please contact our support team. Regards, Optus SMS Support Team