Optus SMS experienced a minor incident on December 26, 2024 affecting Australia, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 26, 2024, 07:40 AM UTC
We have received reports of issues with message delivery (SMS only). We are working with the carrier to identify and resolve the issue. As a precaution, we’re informing all customers, if you are experiencing issues please email us ([email protected]) including as much detail as possible, e.g. any errors you’re seeing and screenshots if appropriate. A further update will be posted shortly. Regards, Modica Support Team [email protected]
- investigating Dec 26, 2024, 08:51 AM UTC
We are seeing an increase in DLRs returned. We are still working with the carrier to investigate and resolve the issue. Regards, Modica Support Team [email protected]
- monitoring Dec 26, 2024, 09:55 AM UTC
We have seen DLRs steadily return over the last two hours. We will monitor the situation and update you as necessary. Thanks.
- monitoring Dec 26, 2024, 10:02 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 26, 2024, 10:50 AM UTC
We have continued to see normal performance for Australian messaging traffic for the last 3 hours. We have also seen missing DLRs (Delivery Receipts) for earlier in the Australian day backfilling gradually over the last few hours. If you are seeing issues with new messages please raise them to support. Regards Optus SMS Suite Support