Optus SMS incident
Campaign Manager csv upload erroring - list does still upload
Optus SMS experienced a minor incident on February 8, 2025 affecting Campaign Manager, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2025, 05:05 PM UTC
We are aware of an issue with our Campaign Manager application where users adding new lists via csv upload are seeing errors and the resulting list showing as having 0 members, please be aware that if you wait a moment and then reload the page or open the list the members are present. Our dev team will look into this issue during NZ business hours on Monday. Regards, Optus SMS Support Team
- resolved Feb 10, 2025, 02:00 AM UTC
We are pleased to inform customers that our Campaign Manager csv list upload feature is working normally again with no errors. Please note csv uploads were working throughout but the system was giving errors and the new lists were initially showing as having no members, we have resolved that issue and csv uploads are once again working smoothly with all members showing immediately after the upload has been completed, sorry for any confusion this issue caused. If you require further information, please contact our support team. Regards, Optus SMS Support Team