Optus SMS experienced a major incident on February 18, 2025 affecting Campaign Manager and Mobile Studio and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 18, 2025, 11:23 PM UTC
We are aware of an issue with our sms.optus.com.au website. Customers may be seeing 504 Gateway Time-out errors when they attempt to browse to sms.optus.com.au Messages are flowing in the background, i.e. scheduled campaigns and API messaging should not be affected, this issue is blocking users access to the User Interface only. We are actively investigating the issue and a further update will be posted in 30 minutes. Regards, Optus SMS Support Team
- investigating Feb 18, 2025, 11:55 PM UTC
The sms.optus.com.au website has been back up and stable since 10:24 AEDT. We continue to investigate the cause of today's issue and will update this page when we have more information. If you're still seeing issues please contact support. Regards, Optus SMS Support Team
- resolved Feb 19, 2025, 01:59 AM UTC
We are pleased to inform customers that our sms.optus.com.au website has remained stable since recovering at 10:24 AEDT We will continue to monitor the system and are working on improvements to avoid any repeats of this issue. If you require further information, please get in touch with our support team. Regards, Optus SMS Support Team