Optus SMS experienced a minor incident on April 2, 2025 affecting Campaign Manager and Web2SMS, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2025, 01:37 AM UTC
Good day, Team. We are currently investigating an outage of the Optus SMS web service. If you are experiencing any issues, please reach out to us at: [email protected] Thanks, The Modica Support team.
- identified Apr 02, 2025, 01:55 AM UTC
We have identified the cause and are working to prevent a reoccurrence.
- identified Apr 02, 2025, 02:08 AM UTC
We can see that the Web2SMS application is unable to schedule messages currently. We are working to resolve this.
- monitoring Apr 02, 2025, 02:30 AM UTC
We have deployed a fix and can see that Web2SMS is now working as expected. We will monitor the service for any further issues.
- resolved Apr 02, 2025, 03:09 AM UTC
The issue has not reoccurred and we are now moving this incident to resolved. If you have any further questions or are still experiencing issues, please contact us at: [email protected] Thanks, The Modica Support Team