Optum incident

New Incident: Pharmacy Claims Processor Cervey Experiencing Downtime

Notice Ongoing View vendor source →

Optum is currently experiencing a notice incident affecting Pharmacy Network Solutions, which began 14h ago. The vendor's full update timeline is below.

Started
Aug 05, 2026, 04:16 PM UTC
Resolved
Ongoing
Duration
● 14h 24m
Detected by Pingoru
Aug 05, 2026, 04:16 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating Aug 05, 2026, 04:16 PM UTC

    The pharmacy claims processor Cervey is experiencing downtime on all platforms. Cervey is working diligently to resolve this issue. Pharmacies may receive "ERX34 - RESPONSE FORMAT ERROR-RESUBMIT" error responses when sending claims to this processor. Optum Insight switch is monitoring and will update this page when the issue is known to be resolved.