Optum incident

New Incident: Pharmacy Claims Processor Cervey Experiencing Downtime

Minor Resolved View vendor source →

Optum experienced a minor incident on August 5, 2026 affecting Pharmacy Network Solutions, lasting 19d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 04:16 PM UTC
Resolved
Aug 25, 2026, 02:45 PM UTC
Duration
19d 22h
Detected by Pingoru
Aug 05, 2026, 04:16 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating Aug 05, 2026, 04:16 PM UTC

    The pharmacy claims processor Cervey is experiencing downtime on all platforms. Cervey is working diligently to resolve this issue. Pharmacies may receive "ERX34 - RESPONSE FORMAT ERROR-RESUBMIT" error responses when sending claims to this processor. Optum Insight switch is monitoring and will update this page when the issue is known to be resolved.