Optum incident

Resolved Notice: RXSS RXN API - RECAST CLAIM FORMATTER - Customers are unable to submit and process claims

Critical Resolved View vendor source →

Optum experienced a critical incident on July 8, 2026 affecting Pharmacy Network Solutions, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 01:43 PM UTC
Resolved
Jul 08, 2026, 03:44 PM UTC
Duration
2h
Detected by Pingoru
Jul 08, 2026, 01:43 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating Jul 08, 2026, 01:43 PM UTC

    The Recast Service is currently experiencing an outage. The support team has identified the issue and is actively investigating and working to restore the service as quickly as possible. Further updates will be provided as progress is made. INC# INC50944174

  2. identified Jul 08, 2026, 02:38 PM UTC

    Restoration is in progress, and the team is actively working to recover the service. Current estimates indicate recovery may take approximately one hour. #INC50944174

  3. resolved Jul 08, 2026, 03:44 PM UTC

    The service interruption has been resolved, and all affected services have been fully restored. Thank you for your patience. #INC50944174