Optum incident

Resolved Notice: CENTRAL SERVICE EPHARM (CHC) - Mobile Services registrations are failing for multiple customers, preventing new customers from registering.

Major Resolved View vendor source →

Optum experienced a major incident on July 1, 2026 affecting Pharmacy Software Solutions, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 02:22 PM UTC
Resolved
Jul 01, 2026, 03:56 PM UTC
Duration
1h 34m
Detected by Pingoru
Jul 01, 2026, 02:22 PM UTC

Affected components

Pharmacy Software Solutions

Update timeline

  1. investigating Jul 01, 2026, 02:22 PM UTC

    We are experiencing degradation in new enrollments with mobile services. INC#INC50837787

  2. identified Jul 01, 2026, 03:09 PM UTC

    We have identified the issue and are taking remediation steps. Expect resolution in next hour. INC#INC50837787

  3. resolved Jul 01, 2026, 03:56 PM UTC

    Service is restored. INC#INC50837787