Optum incident

Resolved Notice - RXSS RXN API - RECAST CLAIM FORMATTER - Users are experiencing latency

Optum experienced a critical incident on April 22, 2026 affecting Pharmacy Network Solutions, lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started: Apr 22, 2026, 02:39 PM UTC
Resolved: Apr 22, 2026, 11:36 PM UTC
Duration: 8h 57m
Detected by Pingoru: Apr 22, 2026, 02:39 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

investigating Apr 22, 2026, 02:39 PM UTC

Dear Customers, We are aware of slow response times and rejections with Recast. We are actively investigating the slowness and will provide updates as more information becomes available. Services impacted: Recast Questions? For more information, please contact Central Services Support by emailing [email protected]. #INC49624728
investigating Apr 22, 2026, 03:43 PM UTC

Recast service is still unavailable. Restoration effort remains in progress. #INC49624728
investigating Apr 22, 2026, 04:40 PM UTC

Recast service remains down, and restoration activities are ongoing. INC#INC49624728
investigating Apr 22, 2026, 05:45 PM UTC

Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728
investigating Apr 22, 2026, 06:53 PM UTC

Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728
investigating Apr 22, 2026, 07:59 PM UTC

Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728
investigating Apr 22, 2026, 09:07 PM UTC

Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728
monitoring Apr 22, 2026, 10:03 PM UTC

Recast service is improving. Monitoring in progress INC# INC49624728
resolved Apr 22, 2026, 11:36 PM UTC

RXSS RXN API performance issue (Recast Claim Formatter – CHC) is resolved, with services fully restored. Monitoring continues, and RCA will follow. We appreciate your patience. INC# INC49624728