Optum incident

Resolved Notice - RXSS RXN API - RECAST CLAIM FORMATTER - Users are experiencing latency

Critical Resolved View vendor source →
Started
Apr 22, 2026, 02:39 PM UTC
Resolved
Apr 22, 2026, 11:36 PM UTC
Duration
8h 57m
Detected by Pingoru
Apr 22, 2026, 02:39 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating Apr 22, 2026, 02:39 PM UTC

    Dear Customers, We are aware of slow response times and rejections with Recast. We are actively investigating the slowness and will provide updates as more information becomes available. Services impacted: Recast Questions? For more information, please contact Central Services Support by emailing [email protected]. #INC49624728

  2. investigating Apr 22, 2026, 03:43 PM UTC

    Recast service is still unavailable. Restoration effort remains in progress. #INC49624728

  3. investigating Apr 22, 2026, 04:40 PM UTC

    Recast service remains down, and restoration activities are ongoing. INC#INC49624728

  4. investigating Apr 22, 2026, 05:45 PM UTC

    Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

  5. investigating Apr 22, 2026, 06:53 PM UTC

    Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

  6. investigating Apr 22, 2026, 07:59 PM UTC

    Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

  7. investigating Apr 22, 2026, 09:07 PM UTC

    Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

  8. monitoring Apr 22, 2026, 10:03 PM UTC

    Recast service is improving. Monitoring in progress INC# INC49624728

  9. resolved Apr 22, 2026, 11:36 PM UTC

    RXSS RXN API performance issue (Recast Claim Formatter – CHC) is resolved, with services fully restored. Monitoring continues, and RCA will follow. We appreciate your patience. INC# INC49624728

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