Optum incident
Resolved Notice - RXNS ERX - Critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan.
Optum experienced a minor incident on March 14, 2026 affecting Pharmacy Network Solutions, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2026, 05:01 PM UTC
Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans. Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible. BIN 022659 BIN 009737/ 011503 BIN 002286 INC #INC48943150
- investigating Mar 14, 2026, 06:13 PM UTC
Issue Ongoing- Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans. Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible. BIN 022659 BIN 009737/ 011503 BIN 002286 INC #INC48943150
- resolved Mar 14, 2026, 07:42 PM UTC
3-14-2026 there was a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulted in connection‑to‑payer errors and preventing successful claim processing for impacted plans. Optum teams engaged with Prime and connectivity is restored on 3-14-2026 at 2:10pm CST. Please resubmit any impacted claims. BIN 022659- resolved BIN 009737/ 011503- resolved BIN 002286- resolved INC #INC48943150