Resolved Notice - NM CONTRACT MANAGER - Service Disruption

Update timeline

1. investigating Apr 20, 2026, 02:27 PM UTC

   CM is currently experiencing an unexpected connectivity issue today, Monday, April 20, 2026. As a result, users may be unable to access the CM application. Optum is currently working to resolve this as soon as possible and will continue to keep you updated on the progress made to correct this issue. We apologize for any inconvenience this may cause. #INC49575022

2. investigating Apr 20, 2026, 03:31 PM UTC

   We continue to work on resolving the outage associated with the Contract Manager environment. We are currently building and testing a new release to address the issue. Updates will be shared as more information becomes available. #INC49575022

3. investigating Apr 20, 2026, 04:40 PM UTC

   The issue impacting Contract Manager environment has been resolved. Service was restored after unblocking affected system components and stabilizing the environment. A permanent fix is being deployed to address the underlying security vulnerability and prevent recurrence. #INC49575022

4. resolved Apr 20, 2026, 04:42 PM UTC

   The issue impacting Contract Manager environment has been resolved. Service was restored after unblocking affected system components and stabilizing the environment. A permanent fix is being deployed to address the underlying security vulnerability and prevent recurrence. #INC49575022