Optimizely incident

Intermittent Availability with Cloud license portal

Notice Resolved View vendor source →

Optimizely experienced a notice incident on October 23, 2025, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 06:47 AM UTC
Resolved
Oct 23, 2025, 08:19 AM UTC
Duration
1h 31m
Detected by Pingoru
Oct 23, 2025, 06:47 AM UTC

Update timeline

  1. investigating Oct 23, 2025, 06:47 AM UTC

    We are currently investigating an availability issue with Cloud license portal. It can result in CMS backend license check failure and longer DXP provisioning. We will post additional updates when we have information available. Thank you for your patience.

  2. monitoring Oct 23, 2025, 07:36 AM UTC

    A workaround has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2025, 08:19 AM UTC

    This incident has been resolved.