Optimizely incident

CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)

Minor Resolved View vendor source →

Optimizely experienced a minor incident on July 13, 2026 affecting Library, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 08:56 AM UTC
Resolved
Jul 13, 2026, 10:46 AM UTC
Duration
1h 50m
Detected by Pingoru
Jul 13, 2026, 08:56 AM UTC

Affected components

Library

Update timeline

  1. investigating Jul 13, 2026, 08:56 AM UTC

    We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers. Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.

  2. monitoring Jul 13, 2026, 09:32 AM UTC

    A fix has been implemented and we're currently monitoring the results.

  3. resolved Jul 13, 2026, 10:46 AM UTC

    This incident has been resolved.