OpenTrainTimes incident

Real-time information outage

Resolved after 2 hours 34 minutes, affecting Network Rail Open Data feeds, on February 12, 2021.

resolved Feb 12, 2021, 10:28 AM UTC

Our supplier has informed us there was an outage between 0755 and 0955 and that our feeds should be working again. The site will continue to show stale data for a few hours whilst maps are updated.

Started
Feb 12, 2021, 07:53 AM UTC
Resolved
Feb 12, 2021, 10:28 AM UTC
Duration
2h 34m
Detected by Pingoru
Feb 12, 2021, 07:53 AM UTC

Affected components

Network Rail Open Data feeds

Update timeline

  1. identified Feb 12, 2021, 09:14 AM UTC

    Engineers have identified a loss of service our real-time feeds from the Network Rail Open Data platform from 0753 this morning. As a result, the real-time components of the website will be showing out-of-date or missing data.

  2. identified Feb 12, 2021, 09:55 AM UTC

    Feeds appear to have returned to normal, however we are awaiting an acknowledgement and resolution notification from our supplier

  3. resolved Feb 12, 2021, 10:28 AM UTC

    Our supplier has informed us there was an outage between 0755 and 0955 and that our feeds should be working again. The site will continue to show stale data for a few hours whilst maps are updated.

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