OpenTrainTimes incident

Industry-wide TRUST data outage

Resolved after 3 hours 23 minutes, affecting Network Rail Open Data feeds and TRUST Feed, on April 14, 2022.

resolved Apr 14, 2022, 04:56 PM UTC

We believe all historical data has been replayed and processed and the site is back to normal

Started
Apr 14, 2022, 01:33 PM UTC
Resolved
Apr 14, 2022, 04:56 PM UTC
Duration
3h 23m
Detected by Pingoru
Apr 14, 2022, 01:33 PM UTC

Affected components

Network Rail Open Data feedsTRUST Feed

Update timeline

  1. identified Apr 14, 2022, 03:34 PM UTC

    We have not been receiving TRUST messages from 1434. As a result, our timetable pages will be showing inaccurate data. Maps are unaffected.

  2. monitoring Apr 14, 2022, 03:35 PM UTC

    As of 1633, the TRUST feed has resumed. Timetable pages will still be showing outdated information for the next few hours.

  3. resolved Apr 14, 2022, 04:56 PM UTC

    We believe all historical data has been replayed and processed and the site is back to normal

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